Improper Repair Resulting in Property Damage Risk

I previously reported a downed aerial communications line that had fallen across a walkway on my property. After considerable effort to arrange a repair, a technician was finally dispatched.

Unfortunately, the repair was not completed properly. Rather than using the existing attachment point on the house, the technician installed a new attachment point that places the cable under significant tension and routes it directly against one of the exterior shutters. As installed, the cable is pressing against the shutter under constant tension, which I am concerned will damage the finish and potentially cause the shutter to become misaligned over time.

I raised these concerns with the technician while he was on site. Rather than addressing them, he responded rudely and dismissively, refused to make any adjustments, and left the installation in its current condition.

I am requesting that this repair be revisited by another technician and that the cable be rerouted and secured using the original attachment point or another appropriate attachment point so that it is not under excessive tension or in continuous contact with the shutter. I would appreciate any assistance in having this corrected.