improper grounding wire - SAFETY RISK!

Question

our service technician on Thursday grounded the wire to an exterior hose bib. We have been unable to get anyone from Xfinity to help address the issue. The new service tech. came today and said there is 'nothing he can do' because it was improperly installed.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityBrianH · Answer

user_3oq9a4 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Customer Service

user_3oq9a4

improper grounding wire - SAFETY RISK!

EG

XfinityBrianH

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