Improper Billing and Disconnection of Service

I was promised a Comcast bill with my current number of channels and my current tv package of $158 a month from 12 months. But that's been all the troubles with Comcast began. I promised that upper management would listen to the sales tape and honor the promised package amount. Instead our bank account has been exploited, our service cut off repeatedly, and the runaround has been in effect. Comcast has the worst customer service and the worst loyalty of any company I know.

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XfinityDilary

Official Employee

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3.3K Messages

7 hours ago

Thank you for posting on our community forums for assistance, user_a1e82j. I’m really sorry this has been your experience. I understand you were promised a specific TV package and rate, and instead you’ve dealt with billing issues, service interruptions, and repeated runarounds. I can see why that would be incredibly frustrating and upsetting. I’d like to review the account and offer details so we can understand what happened and work toward a resolution. Let’s continue this privately, so I can take a closer look. Could you please send our team a Direct Message with your name and service address?

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

user_a1e82j

Improper Billing and Disconnection of Service

XfinityDilary

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