Visitor
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3 Messages
Impossible to speak to a human being at Xfinity
Just wasted 3 phone calls and almost an hour trying, in vain, tyring to speak to a human. Impossible. Worst customer service on the planet. And "Xfinity Assistant" provides exactly ZERO assistance. There's not another company on the planet that goes to such great lengths to avoid providing "actual" customer service. If I had an option, I'd have been long gone. Unfortunately that's not the case. And despite YEARS and THOUSANDS of ongoing complaints by customers ... NOTHING changes ... and they don't care. Frustrating beyond words!!!
XfinityLinda
Official Employee
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2.4K Messages
1 year ago
Thank you for connecting with us about your experience, @user_a79917. I can see how this has been a very frustrating experience, and we would be happy to assist you with your billing and any other concerns you may still have. If we may, please send us a Direct Message with the details. We look forward to your DM.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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victory99
Visitor
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1 Message
1 year ago
What the [Edited: Language], what ever option I select on xfinityassistant it circles back and never connects me to a human agent. If I try to use Sign in on forms.xfinty page, I get this error
Request Header Or Cookie Too Large
Simple question: How do I connect to human agent?
(edited)
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