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user_a79917
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Visitor

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3 Messages

Saturday, January 4th, 2025 5:05 PM

Impossible to speak to a human being at Xfinity

Just wasted 3 phone calls and almost an hour trying, in vain, tyring to speak to a human.  Impossible. Worst customer service on the planet. And "Xfinity Assistant" provides exactly ZERO assistance. There's not another company on the planet that goes to such great lengths to avoid providing "actual" customer service.  If I had an option, I'd have been long gone.  Unfortunately that's not the case.  And despite YEARS and THOUSANDS of ongoing complaints by customers ... NOTHING changes ... and they don't care. Frustrating beyond words!!!  

Question

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Updated 

3 months ago

133

2

XfinityLinda

Official Employee

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1.8K Messages

4 months ago

Thank you for connecting with us about your experience, @user_a79917. I can see how this has been a very frustrating experience, and we would be happy to assist you with your billing and any other concerns you may still have. If we may, please send us a Direct Message with the details. We look forward to your DM.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

2

0

user_a79917

Visitor

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3 Messages

Have tried in vain to get clarity on changes to my bill (several). Rep I finally connected with yesterday sounded like there was a full-on party in the background. She said they were celebrating.  After a VERY long call without answers or requested info, she PROMISED a call back today from "my manager." Had zero expectation that would happen ... and it hasn't. 

I'm NOT going to attempt to write a book here trying to explain all the billing issue. I NEED TO SPEAK WITH SOMEONE. And FYI, it took me almost 2 hours yesterday to finally reach a human, who was unable to solve any problems.

Thanks 

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4 months ago

0

XfinityLinda

Official Employee

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1.8K Messages

@user_a79917 I know this method of communication is not for everyone, but we do an amazing job assisting customers with their billing concerns all the time. If you change your mind, you have the instructions on how to send a Direct Message. If you prefer to speak with someone over the phone, please connect with our Customer Service by calling at 1-800-266-2278. Please make sure you follow the prompts to direct you to the correct agent.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

victory99

Visitor

 • 

1 Message

3 months ago

What the [Edited: Language], what ever option I select on xfinityassistant it circles back and never connects me to a human agent. If I try to use Sign in on forms.xfinty page, I get this error

Request Header Or Cookie Too Large

Simple question: How do I connect to human agent?

(edited)

1

0

Again

Expert

 • 

31.4K Messages

@victory99​ 

Everyone here is a live human being, and the employees that work here are Corporate employees who are able to help you.  You may not be talking with them on the phone, but they get the job done.  It would really be worth your time to send them that direct private message.

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 months ago

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