Visitor
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2 Messages
Impossible to remove tv option
Been mandated to have tv cable package to have internet. Can’t remove from website. Otherwise looking to cancel everything and go to surf or brightspeed
Visitor
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2 Messages
Been mandated to have tv cable package to have internet. Can’t remove from website. Otherwise looking to cancel everything and go to surf or brightspeed
XfinityBillie
Official Employee
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4.6K Messages
3 days ago
@Maniacmutt Thank you for taking the time to reach out to us here on our Xfinity Forums! Cable is not mandatory to have internet, our team would love the opportunity to help you with finding internet only options. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Maniacmutt
Visitor
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2 Messages
3 days ago
If i was told it was mandatory all these years do I get a refund
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