Visitor
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2 Messages
impossible to get a hold of a line tech
I've needed a line tech to come install the service tap on the pole outside my house for weeks now. Every time I make an appointment they send me someone to install the modem and they can't do anything because the tap isn't installed.
I keep going in circles and it's impossible to get internet to my house because they won't send the construction/line tech to install the tap!!!! Every time I call, I get transferred overseas and the have no idea what they're doing.
CCStephanieT
Contributor
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342 Messages
3 years ago
Hello @user_cd4de2 thank you for reaching out to us on our community forums. I see that you are reaching out because you need a technician to install the service tap. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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