Illu8082's profile

New Poster

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3 Messages

Sunday, January 3rd, 2021 2:00 PM

Closed

Impossible to downgrade online

I am trying to cancel my cable and keep my internet however, I see no option to do this online. I tried chatting and they sent me to call the customer service number as if I have 5 hours to be on a call. Anytime I call it takes hours to complete any requests. 

I just need to cancel my cable. I do not watch tv and I pay way too much

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New Poster

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3 Messages

4 years ago

What was the violation?

Frequent Visitor

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17 Messages

4 years ago

I think they blocked my reply to you, but I don't know why...other than I might have said how much I dislike Comcast.....I did wish you well in your effort to downgrade your service.

New Poster

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3 Messages

4 years ago

Haha. Thank you

Gold Problem Solver

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3.3K Messages

4 years ago

Hi, Illu8082. I hope you are doing well! I wanted to follow up with you on this and see if you were still looking for support with downgrading to internet only. If so, I will be happy to help. You're welcome to send me a PM with your first and last name, that way we can continue from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks. 🙂

New Poster

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3 Messages

4 years ago

They built it that way. Everybody gets an error page and a prompt to speak with a customer service person.

So disingenuous 

#badtasteinmouth

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