Illu8082's profile

New Poster

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3 Messages

Sun, Jan 3, 2021 2:00 PM

Impossible to downgrade online

I am trying to cancel my cable and keep my internet however, I see no option to do this online. I tried chatting and they sent me to call the customer service number as if I have 5 hours to be on a call. Anytime I call it takes hours to complete any requests. 

I just need to cancel my cable. I do not watch tv and I pay way too much

Responses

New Poster

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3 Messages

6 m ago

What was the violation?

Frequent Visitor

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14 Messages

6 m ago

I think they blocked my reply to you, but I don't know why...other than I might have said how much I dislike Comcast.....I did wish you well in your effort to downgrade your service.

New Poster

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3 Messages

6 m ago

Haha. Thank you

Official Employee

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2.5K Messages

5 m ago

Hi, Illu8082. I hope you are doing well! I wanted to follow up with you on this and see if you were still looking for support with downgrading to internet only. If so, I will be happy to help. You're welcome to send me a PM with your first and last name, that way we can continue from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks. 🙂

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