New Poster
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3 Messages
Impossible to downgrade online
I am trying to cancel my cable and keep my internet however, I see no option to do this online. I tried chatting and they sent me to call the customer service number as if I have 5 hours to be on a call. Anytime I call it takes hours to complete any requests.
I just need to cancel my cable. I do not watch tv and I pay way too much
Responses
Illu8082
New Poster
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3 Messages
6 m ago
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NOTATALLPLEASED
Frequent Visitor
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14 Messages
6 m ago
I think they blocked my reply to you, but I don't know why...other than I might have said how much I dislike Comcast.....I did wish you well in your effort to downgrade your service.
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Illu8082
New Poster
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3 Messages
6 m ago
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ComcastMorgan
Official Employee
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2.5K Messages
5 m ago
Hi, Illu8082. I hope you are doing well! I wanted to follow up with you on this and see if you were still looking for support with downgrading to internet only. If so, I will be happy to help. You're welcome to send me a PM with your first and last name, that way we can continue from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks. 🙂
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