Visitor
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4 Messages
IMPOSSIBLE TO CANCEL SERVICE
It is impossible to cancel your internet service with Comcast/XFINITY. You have to request a callback, and then the scheduling service to request that fails. Trying to cancel via 1-800-XFINITY never gets you to a real person to cancel. I've opened a BBB complaint and a dispute with the service charge to my credit card because of the absolute impossible means to cancel my service. So glad I switched to T-Mobile internet.
XfinityShawn
Official Employee
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2.1K Messages
3 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_y9gbr2
Visitor
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4 Messages
2 hours ago
35 minutes via a direct message per the above instead of just a simple "click to cancel" or phone call to XFINITY. Opened a BBB complaint. It should never be this complicated to end service with a company.
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XfinityShawn
Official Employee
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2.1K Messages
2 hours ago
@user_y9gbr2 My team is happy to have helped you with your account concerns, and we are always here if you should need us in the future. Have a great night!
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