1 Message
Impossible to cancel service
I, too, like everyone else, find it impossible to cancel service. Why is it so difficult? When I switched from Verizon to Comcast, it was 1 quick phone call with no pushback.
1 Message
I, too, like everyone else, find it impossible to cancel service. Why is it so difficult? When I switched from Verizon to Comcast, it was 1 quick phone call with no pushback.
XfinityVianney
Official Employee
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2.3K Messages
1 year ago
Thank you for reaching out to us here for support. I see you've had some trouble getting the help you need, and I know how frustrating that can be. I understand you want to disconnect the service. We certainly want to keep you as a customer. We are a full-service team, and I'll be glad to talk to you about any concerns you may have.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityThomasA
Official Employee
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2.6K Messages
1 year ago
Thank you for allowing us the chance to help out. I hope this process was easy, and that you'd consider Xfinity as a service provider in the future should the opportunity arise. Take care, user_jevj6e!
- XfinityThomasA
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