1 Message
Impossible to cancel service
I am moving out of state and Xfinity is not available in the new city and state that I am moving to. To cancel, there is only an option to request a "call back" which I have done. However, the screen has a spinning window of 3 dots and stays on this screen perpetutally.
EG
Expert
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106.3K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1K Messages
4 months ago
@user_v4rt0p Congrats on your move to your new home! You've come to the right place for a resolution. I can help you with canceling your services. Can you meet me in a direct message, so I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_0pvsu2
2 Messages
3 months ago
I'm trying to check my bill and all I get is this circle with three dots or a 400 error or "service unavailable or stop working" messages. What's going on? Both my phone and laptop can't access anything past the login
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