U

Tuesday, June 11th, 2024 4:38 AM

Impossible to cancel service

I am moving out of state and Xfinity is not available in the new city and state that I am moving to.  To cancel, there is only an option to request a "call back" which I have done.  However, the screen has a spinning window of 3 dots and stays on this screen perpetutally.   

Expert

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104.2K Messages

10 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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836 Messages

10 days ago

@user_v4rt0p  Congrats on your move to your new home! You've come to the right place for a resolution. I can help you with canceling your services.  Can you meet me in a direct message, so I can assist you further. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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