Tuesday, June 11th, 2024 4:38 AM

Impossible to cancel service

I am moving out of state and Xfinity is not available in the new city and state that I am moving to.  To cancel, there is only an option to request a "call back" which I have done.  However, the screen has a spinning window of 3 dots and stays on this screen perpetutally.   



104.2K Messages

10 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


836 Messages

10 days ago

@user_v4rt0p  Congrats on your move to your new home! You've come to the right place for a resolution. I can help you with canceling your services.  Can you meet me in a direct message, so I can assist you further. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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