Visitor
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2 Messages
Impossible to cancel service... Tried 3 times this month with "scheduled" phone calls, no one ever called.
I own my own equipment - nothing belongs to this company and they refuse to allow me to cancel. Schedule calls on January 8, January 15 and January 22. No one ever called. Double checked numbers and e-mail. Have one more so-called call on January 29, right before my billing cycle ends. Hope someone at this d__n company calls me back. I have already moved to a state where Comcast / Xfinity is NOT available. I've already paid for an extra unnecessary month. Very upset with Xfinity.
Remove_My_Xfinity_Account
Account # XXXX XX XXX XXX0285
XfinityMatthew
Official Employee
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1.3K Messages
11 hours ago
Hello Remove_My_Xfinity_Account Sorry to hear you did not receive the scheduled callbacks as requested. Our team would be happy to resolve this issue for you and complete a cancellation. If you could please send us a direct message with your full name and the service address we will get that going.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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