1 Message
Impossible to cancel my services
I have moved and all I need to do is SIMPLY CANCEL my services. There is no option to do this and I have tried calling which sends me a link to a chat that does not allow me to cancel.... it is an impossible loop to get out of. Just allow me to simply cancel my account. This is absolutely ridiculous. Xfinity needs to have a straightforward way for their customers to cancel. These endless loops are horrible and need to change before I will ever be a customer again.
EG
Expert
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110.3K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCKrista
Retired Employee
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1.5K Messages
10 months ago
Hello @user_7t0b3m, thank you for taking the time to reach out on social media. I understand your concern with the account closure, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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