Impossible to cancel my service or speak with a human agent?

Good Morning, @user_tdkdgw Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get in touch with a customer service agent to assist you with your disconnection request. Please be assured you reached the right person to assist you and get you taken care of. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.