Visitor

 • 

3 Messages

Saturday, July 5th, 2025

Important Update Message from Xfinity

Received this email yesterday is it legit?

It’s time to update your Xfinity account

Dear [Edited: "Personal Information"],

We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

in order to continue to access your Mailbox after Jul 4th, 2025, you will need to Confirm you accept the Terms of Service.

 

Click here and Re-login and Update now!

 

If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from Jul 10th 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here

Thank you for your time and cooperation.

Webmail Customer Service.

Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2025 Comcast. All rights reserved.

All trademarks are the property of their respective owners.

Comcast Cable, One Comcast Center

1701 JFK Boulevard, Philadelphia, PA 19103

Attn: Email Communications

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

1 month ago

 

user_4zhrft Can you share the email that it was sent from for me please? A lot of bad emails are sent with official looking emails we send, and they just replace the links. I'm also happy to review the account to see if we sent any emails to you recently as well if you like. 

 

Visitor

 • 

3 Messages

I exported the email but cannot figure out how to attach to this thread.  Here is a copy of the source/email headers if this helps.  If you have the proper permissions you can review the account as well.  Thanks for your help.

Return-Path: <[Edited: "Personal Information"]>
Delivered-To: [Edited: "Personal Information"]
Received: from dovdir2-ch2f-06o.email.comcast.net ([96.102.179.228])
by dovback2-ch2f-10o.email.comcast.net with LMTP
id aKFYB1gGZ2gmCCcAH1qHog:T11:P1:P1
(envelope-from <[Edited: "Personal Information"]>)
for <[Edited: "Personal Information"]>; Thu, 03 Jul 2025 22:38:50 +0000
Received: from dovpxy-asb-06o.email.comcast.net ([96.102.179.228])
by dovdir2-ch2f-06o.email.comcast.net with LMTP
id aKFYB1gGZ2gmCCcAH1qHog:T11:P1
(envelope-from <[Edited: "Personal Information"]>)
for <[Edited: "Personal Information"]>; Thu, 03 Jul 2025 22:38:50 +0000
Received: from reszmta-h2p-570989.sys.comcast.net ([96.102.179.228])
(using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits))
by dovpxy-asb-06o.email.comcast.net with LMTPS
id aKFYB1gGZ2gmCCcAH1qHog:T11
(envelope-from <[Edited: "Personal Information"]>)
for <[Edited: "Personal Information"]>; Thu, 03 Jul 2025 22:38:50 +0000
Received: from resomta-h2p-555060.sys.comcast.net ([96.102.179.198])
(using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 256/256 bits)
(Client did not present a certificate)
by reszmta-h2p-570989.sys.comcast.net with ESMTPS
id XSVkugBAQcI6xXSZuuMamf; Thu, 03 Jul 2025 22:38:50 +0000
Received: from [159.242.227.2] ([185.54.231.27])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 256/256 bits)
(Client did not present a certificate)
by resomta-h2p-555060.sys.comcast.net with ESMTPSA
id XSXZuuO16CXHBXSXgukLBr; Thu, 03 Jul 2025 22:36:45 +0000
X-CAA-SPAM: F00000
X-Authority-Analysis: v=2.4 cv=cLsaskeN c=1 sm=1 tr=0 ts=6867067a
 cx=a_idp_nop:c_cmc:t_out a=6m5z01RbndrX1w6c1rBtCw==:117
 a=6m5z01RbndrX1w6c1rBtCw==:17 a=5KLPUuaC_9wA:10 a=Xm_zKghqSJoA:10
 a=Y2ETXh90AAAA:8 a=C_IRinGWAAAA:8 a=1XWaLZrsAAAA:8 a=bxrtgG1HAAAA:20
 a=46d8tcnG8jw3YbP2trIA:9 a=rkT3MU9nFB-AaDFV:21 a=_W_S_7VecoQA:10
 a=RVmHIydaz68A:10 a=zY0JdQc1-4EAyPf5TuXT:22 a=KO9iqEvasQ2NSb8ojAyY:22
 a=oTiiqjMXi5-dpHkntpEv:22 a=yCnCZzUn-HiVvKRAwX9y:22 a=NWVoK91CQySWRX1oVYDe:22
 a=ZT_8zCgGubuJgGonBfBE:22 a=poXaRoVlC6wW9_mwW8W4:22 a=CTwFTDRtctY-zZ8oRDn3:22
 a=gvhbYPmMrGcVFvKHbrBo:22 a=h5LwWzAPySaxP0BKdfzx:22 a=yULaImgL6KKpOYXvFmjq:22
 a=7mTaQKDH01vUQ7rY2Tff:22 a=KHMJ_kUTgZicbH37Htms:22 a=p-dnK0njbqwfn1k4-x12:22
 a=mSsqx672Set3ubIu7NZa:22
From: XF MAIL <[Edited: "Personal Information"]>
To: [Edited: "Personal Information"]
Subject: =?UTF-8?B?4pyFSW1wb3J0YW50IFVwZGF0ZSBtZXNzYWdlIGZyb20gWGZpbml0eQ==?=
Date: 3 Jul 2025 23:36:57 -0700
Message-ID: <20250703232133.E8DF57F06A8E75E7@comcast.net>
MIME-Version: 1.0
Content-Type: text/html
Content-Transfer-Encoding: quoted-printable
X-CMAE-Envelope: MS4xfArvkytYScH7uLRw58V2cbgYVfnzop09wpok5TCOz1tCB26NlIlw66ZxCdRakIh72IHSgjEJNrjra/dHUfDmhO0a8v/hLxZKe0c7z31+/1A+CdUDeWGm
 slhzMhZHnCcv4/OEt49wq+C+PIbUYGjl/cCi+JIK5RxeLAzCbuMYOMYwRRovFWSyhQbSWgOFfpBNC2MWKci+1ODEzHpzqhobWzs=
<!DOCTYPE HTML>
<html><head><title></title>
<meta http-equiv=3D"X-UA-Compatible" content=3D"IE=3Dedge">
</head>
<body style=3D"margin: 0.4em;">
<p><span style=3D'color: rgb(0, 0, 0); text-transform: none; text-indent: 0=
px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont,=
 "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Color Emoji", "Seg=
oe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style: normal; font-=
weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal;=
 font-variant-caps: normal; -webkit-text-stroke-'><font size=3D"=
6"><strong>
It’s time to update your Xfinity account</strong></font></span></p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>Dear [Edited: "Personal Information"],</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>
We emailed you last month to let you know about changes we are making to ou=
r Terms of Service and Privacy Policy. These changes are key steps towards =
creating what's next for our consumers, like you, while empowering them wit=
h transparency and controls over how and when their data is used.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>
in order to continue to access your Mailbox after Jul 4th, 2025, you will n=
eed to Confirm you accept the Terms of Service.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
> </p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
><font size=3D"5">
<a style=3D"color: rgb(60, 97, 170);" href=3D"https://docs.zoom.us/doc/HdLr=
ZnafQfqDm0Vjw8pEgQ" target=3D"_blank" rel=3D"noopener" data-saferedirecturl=
=3D"https://www.google.com/url?q=3Dhttps://s.id/g4qfJ&source=3Dgmail&am=
p;ust=3D1751665409268000&usg=3DAOvVaw1mysvBtDxueM-chQRYEHsW">Click here=
 and Re-login and Update now!</a></font></p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
> </p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>
If you do not want the new Terms of Service and Privacy Policy to apply to =
you, you will no longer be able to access your account from Jul 10th 2=
025. If you would like the contents of your email account, you may obtain a=
 copy of your data by clicking here</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>Thank you for your time and cooperation.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>Webmail Customer Service.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>
Comcast will occasionally send you service-related emails to keep you infor=
med of service and billing updates, new benefits and features, and other ch=
anges to your account.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>
Please do not reply to this email, it is not monitored. If you'd like to co=
ntact us, please visit our website here.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>
Comcast respects your privacy. For a complete description of our privacy po=
licy, click here.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>© 2025 Comcast. All rights reserved.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>
All trademarks are the property of their respective owners.</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>Comcast Cable, One Comcast Center</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>1701 JFK Boulevard, Philadelphia, PA 19103</p>
<p style=3D'margin: 0px 0px 1em; color: rgb(0, 0, 0); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: -apple-system, Blin=
kMacSystemFont, "Helvetica Neue", "Segoe UI", Arial, sans-serif, "Apple Col=
or Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; font-style=
: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white=
-space: normal; font-variant-caps: normal; -webkit-text-stroke-'=
>Attn: Email Communications</p><p>
</p>
</body></html>

(edited)

Official Employee

 • 

354 Messages

@user_4zhrft, Thank you for providing the information. From looking at what you attached, it looks like it came from a personal email and not from our communication team. We would be glad to take a deeper look at your account to verify. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

I do not know how to accept the solution but I agree with you that this was some type of phishing attempt.  There has been no problems with access to my mail as implied in the email

Thank you

Official Employee

 • 

3.1K Messages

I am glad to hear there have been no problems with your email and appreciate your vigilance when you saw that come through, user_4zhrft. You can send the phishing attempt email to our Customer Security Assurance team. They work to prevent these things from happening and also provide an Alerts page to make others aware of known scams. 


When reporting phishing emails, it is critical that you send us the email headers. Please do not forward the phishing email. Forwarding the email will remove the original headers.

 

Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to abuse@comcast.net with the subject line "Phishing email."

 

Do you have any other concerns while you are here? Is your service working well? Have you reviewed promotions recently for your services? We can help with it all! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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