Important Update Message from Xfinity

Received this email yesterday is it legit?

It’s time to update your Xfinity account

Dear [Edited: "Personal Information"],

We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

in order to continue to access your Mailbox after Jul 4th, 2025, you will need to Confirm you accept the Terms of Service.

Click here and Re-login and Update now!

If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from Jul 10th 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here

Thank you for your time and cooperation.

Webmail Customer Service.

Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

All trademarks are the property of their respective owners.

Comcast Cable, One Comcast Center

1701 JFK Boulevard, Philadelphia, PA 19103

Attn: Email Communications

Responses

XfinityEricB

Official Employee

•

2.3K Messages

10 hours ago

user_4zhrft Can you share the email that it was sent from for me please? A lot of bad emails are sent with official looking emails we send, and they just replace the links. I'm also happy to review the account to see if we sent any emails to you recently as well if you like.

2

0

XfinityMarshante

Official Employee

•

202 Messages

@user_4zhrft, Thank you for providing the information. From looking at what you attached, it looks like it came from a personal email and not from our communication team. We would be glad to take a deeper look at your account to verify. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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Customer Service

user_4zhrft

Important Update Message from Xfinity

XfinityEricB

XfinityMarshante

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