Visitor
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1 Message
IMPORTANT - DOWNED CABLE
I have tried 2 times to get someone out here! First time Monday 4/3/23. I called and finally got someone (overseas of course). Gave me this ECM0001069826. Never heard a word. Tried again yesterday 4/6/23 thru the stupid BOT Xfinity Assistant game me this ECM0001126850. Haven't heard a word by phone, text or email. PLEASE GET SOMEONE OUT HERE NOW! I can't let me dog out the back because of it and it's a hazard! It's been down since 4/1/23.
XfinityRay
Official Employee
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2.7K Messages
2 years ago
Good afternoon, @user_1c55bd. Thank you for taking the time out of your day to reach out about the downed cable. The Xfinity Assistant opens the same ticket for a downed line that our team would. You took the right steps to report that to the line team. The ticket creates an outside visit on your account to repair the line. The team will be out as quickly as possible to get that repaired. I totally understand that must be difficult not being able to let the dog out. Our team would be happy to stay with you throughout this process. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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