Visitor
•
2 Messages
Immediate Safety Hazard: Unburied Temporary Drop Cable on Private Property
An Xfinity installation crew recently connected the adjacent condo units using the pedestal located on my lawn. The technicians ran a temporary coaxial drop wire directly across my property line and left it exposed on top of the grass.
This wire is serving a completely different property while creating a severe tripping and mowing hazard on mine. The neighboring homes all have internet already so why are they using my pedestal which was installed for the 3 new homes on my lot?
Please disconnect it and use a more suitable pedestal for that property. If not possible, please issue a "Drop Bury" work order immediately to have a utility crew bury this line beneath the ground easement, or route it through a different path that does not infringe on my active lawn space.
Please disconnect it and use a more suitable pedestal for that property. If not possible, please issue a "Drop Bury" work order immediately to have a utility crew bury this line beneath the ground easement, or route it through a different path that does not infringe on my active lawn space.


XfinityAmira
Official Employee
•
4.9K Messages
2 hours ago
Hi user_9rzzar! Thanks for reaching out on our Xfinity Forum regarding this line bury. Please know my team is here to help! Just to confirm, do you happen to know when the line was run?
2
0