Skip to main content
user_hpk9ty
1st Topic

Visitor

 • 

1 Message

Thursday, March 26th, 2026 4:39 PM

Immediate Need for Executive Relations Contact

I am seeking to connect with Executive Relations again given my case was closed despite any resolution or conversation with the Executive Relations team. While a few messages were exchanged, there was never an opportunity to discuss concerns, ongoing damage, and escalation is urgently requested. Please provide contact information including email for immeidate action. 

Question

 • 

Updated 

13 hours ago

 • Edited

91

1

0

Oldest First
Selected Oldest First
XfinityAngie

Official Employee

 • 

2.8K Messages

4 months ago

 

user_hpk9ty, thanks so much for reaching out to Xfinity Support. We would be happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

4

0

user_x78llu

Visitor

 • 

3 Messages

I need an email to for sending to the Xfinity executive care

Like

Reply

13 hours ago

0

user_x78llu

Visitor

 • 

3 Messages

I need an email to for sending to the Xfinity executive care

Like

Reply

13 hours ago

0

XfinityThomasA

Official Employee

 • 

3.7K Messages

 

user_x78llu - Thank you for sharing your feedback and for joining us here on the Xfinity Forums. We appreciate you taking the time to reach out and share your experience with us. Our team can help. 

Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

13 hours ago

0

forum icon

New to the Community?

Start Here