Immediate Escalation Needed!!! Unacceptable Service and Lack of Follow-Up

I need an immediate call back from someone at the corporate level. If I do not receive a prompt response, I will have no choice but to file a formal complaint with the FCC and take this issue to social media. I will not remain silent about the repeated failures in service and communication I have experienced.

I am paying for 1100 Mbps service and am receiving only 10 Mbps. My internet has been completely down for two days, and this is not the first time. Outages have been ongoing since June. I work from home and this has caused significant disruption and financial impact. This is unacceptable.

It took over two months just to get a response from Xfinity regarding my underground cable issue. Only then was I told it would cost $11,000 to fix. Why was I not informed of this at the very beginning? I have spent countless hours calling the 1-888 number, going into the Xfinity store, and asking for escalation. No one has provided answers or resolution.

I expect a call back from corporate immediately with a clear resolution and firm timeline. In addition, I expect a full credit and refund for the months I have paid for 1100 Mbps service without receiving it. If I do not hear back right away, I will proceed with filing a complaint to the FCC and making my experience public across social media platforms to ensure others know how Xfinity treats its customers.