Visitor
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2 Messages
Immediate danger comcast at fault
On February 26th 2026 between 9am and 9:15am at [Edited: "Personal Information"] I was exiting the driveway of a store where a comcast utility wire was far lower than the legal height causing my ac unit on my roof to be ripped off leaving a huge hole and causing wires to be ripped up from the roof and walls of my rv home...my family live on a rv resort property location [Edited: "Personal Information"]. I need immediate assistance to my home. I need to be relocated for the serious danger we are in because we are unable to vacate to anywhere else. I dont know how to file a liability claim to your insurance but am needing to right away. I am seeking instructions to how I proceed and who I can speak to. Im not a customer. This is an emergency. Im in danger.
XfinitySeth
Official Employee
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893 Messages
2 days ago
Good day user_womwja 👋 Thank you for bringing your recent experience to our attention in our community! I completely understand the predicament you're in, and it's never our intention to inconvenience you like this, so we'd be happy to do what we can to assist further 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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