Visitor
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2 Messages
Immediate Cancellation - June 17, 2026
I am the account owner of[Edited: "Personal Information"]
.I am exercising my rights to cancel internet services today. I do not want retention offers. Please process cancellation effective immediately and give me a confirmation number.
I have repeatedly attempted to cancel my Xfinity internet service. The mobile app provides no clear cancellation button or instructions, nor does the website. Xfinity app acknowledged my cancellation request but then blocked me by claiming I had the wrong user role even though I am the account owner, and then became stuck after saying "got it." I am requesting immediate cancellation effective the date of this clear cancellation request with no further charges after this date, written confirmation, and correction of any account-role error preventing cancellation.
Please provide a cancellation confirmation number, an effective cancellation date, a final bill acount, an equipment-return list, if any, and email confirmation.
I am willing to file an FCC consumer complaint with the DC Office of the Attorney General Consumer Protection complaint Board if this is not dealt with immediately.
XfinityAngie
Official Employee
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2.7K Messages
1 hour ago
send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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user_d7d6d9
Visitor
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2 Messages
1 hour ago
My address is
[Edited: "Personal Information"]
(edited)
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