I'm writing to inquire about changing my plan and billing."

Hi, I’m reaching out because I’d really like to stay with Xfinity, but my current Internet-only price has become too expensive.

I’ve been an Xfinity customer for more than 10 years, and I have maintained my service for all these years without TV or other services. I’m currently paying over $100 per month just for Internet, which is becoming difficult to justify.

I recently checked my address and found that Quantum Fiber is now available. They are offering very competitive pricing, so I am seriously considering switching.

However, I would prefer to stay with Xfinity because I’ve been a loyal customer for more than 10 years. I also see that Xfinity is currently advertising Gig WiFi for $50/month with a 5-year price guarantee, including unlimited data and WiFi equipment.

I understand that this offer may be intended for new customers, but I’m asking you to please check my account for the best loyalty or retention offer available to me. Given my long history with Xfinity, I would really appreciate an offer that brings my monthly price much closer to the current $50 promotional rate.

If you can offer me a competitive price, I would prefer to stay with Xfinity rather than switch to Quantum Fiber.

Could you please check all available options on my account, including any loyalty, retention, or promotional pricing, before I make a decision to switch?

Thank you.