M

Visitor

 • 

4 Messages

Fri, May 7, 2021 5:02 PM

Im trying to get service on a new house and the registration system says “The address you entered could not be recognized”

Hello, Im trying to start a new internet service at the new house I am moving to. It is fairly new, (built less than 6 months ago) and I suppose it isn’t in your system yet. Is there anyone I can talk to to register this home and make it available for service. The error message that pops up when I type my address is as follows “The address you entered could not be recognized”.

Responses

EG

Expert

 • 

87.2K Messages

1 m ago

Concern moved here for greater exposure to actual Comcast employees. 

Again

Expert

 • 

25.8K Messages

1 m ago

@Mattd99 

Are you sure that you can get service at this address?  Are there any neighbors that have Comcast/Xfinity services?

Official Employee

 • 

211 Messages

@, thank you for trying to send that private message as requested and sharing your time over the weekend. I'm still here for you in your corner on this! You won't need to send the message to anyone specifically, rather just put "Xfinity Support" in the "to" field. 

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