Visitor
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1 Message
I'm trying to cancel an installment appointment...
I had Xfinity representatives come to my door to "inform me" about the new service in my area. Although it was very poor timing, I was intrigued and considering it, but I wanted time to think it through and speak to my current internet provider and get my facts straight. The rep took my information and said that I should go ahead and schedule an install appointment since they did not have many openings - assuming I would choose Xfinity. He said I could cancel if I changed my mind. How do I cancel? The Xfinity assistant is no help and I am only allowed to reschedule. I also am unable to clear my cart of the internet package. The longer this takes, the less likely I am to use this service!
EG
Expert
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120.7K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.3K Messages
1 day ago
@user_o472rb Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team can help you in cancelling the appointment to install new services and we truly appreciate that you've been considering us as your service provider. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityThomasD
Official Employee
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2K Messages
6 hours ago
Thanks again for working with my team to have the pending account and installation canceled. If anything changes, please keep my team in mind. We'll be here to help however we can.
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