1 Message
I'm tired of being lied to, and tired of playing phone tag
Who do I have to reach out to to get an answer as to why a promo I signed up for was never honored and now my bill is even higher ? Chat support is worthless after multiple conversations and no resolution. At this point I'm about to pack up this Xfinity equipment and take it back. I cannot stand being lied to.
XfinityRaf
Official Employee
•
688 Messages
14 days ago
Good afternoon @Edmfvsu89. Thank you for taking the time to post here today about your promotional concerns. You've reached the right place to get your questions answered. When you have a moment, please send us a direct (private) message with your full name and the full address.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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