New Poster
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2 Messages
I’m still being charged for HBOmax
I have tried canceling HBOMAX about three times, through xfinity chat. They finally stopped the service but I’m still being charged for it. I’m also being charged for a second streaming box when I only have one box. I would also like to cancel Acorn but I really don’t want to use chat again because I don’t like being asked half a dozen times if I want xfinity mobile when I have indicated as many times that I don’t.
If excellence in customer service is what xfinity as a company is trying to achieve or at the very least not to lose customers to Starlink, make the service simple to use. More people would probably be happy to try out various apps like HBOmax if they thought it wouldn’t be such hassle to cancel it when they aren’t using it. But maybe that’s the goal. We have to chat with someone whose job it is to get us to purchase more services.
XfinityEmilyB
Official Employee
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2K Messages
2 years ago
Thank you for reaching out to us here so we can help with your HBO Max and Acorn subscriptions as well as the second streaming box, @Kitkatsue! I'm sorry to hear that you've been having trouble getting the help you need but you've reached the perfect place :). We're a team of experts and happy to help with any questions or concerns you have about your Xfinity experience.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address so I can locate your account and help.
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