Visitor
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3 Messages
I’m over it!!
I should’ve just gone with my gut and ditched Xfinity when I moved. Instead, when I called to cancel, they talked me into putting my account on a seasonal hold. I was told there was a cheaper plan I could switch to later and that I’d get all my channels back once I moved. Total lie. Now all my premier channels are gone, and I’ve wasted hours on the phone with Xfinity. Hands down, the worst service ever!
Day four conversation: Today brought yet another issue with Xfinity. My free Peacock service stopped working, and I spent an hour and forty-five minutes on the phone with multiple agents. None of them could explain why I can’t access Peacock or why my home security service is still active, even though I canceled it days ago. What type of customer service is this? I wasn’t offered any kind of resolution or compensation for the inconvenience. At this point, I still don’t have access to Peacock, and I’m still being charged for a home security service I don’t even want.
XfinityLinda
Official Employee
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2.1K Messages
3 days ago
Oh, no! We're sorry to hear about your experience, @Jordynsmomm. You've reached the right team for assistance. We'd like to turn this around for you. If we may, please send us a Direct Message with your name and service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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Jordynsmomm
Visitor
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3 Messages
1 day ago
It’s a new week and my issues with Xfinity have not been solved. I received an email from and Xfinity rep yesterday morning at 4:48 regarding a recent survey I responded to. I mentioned the ongoing issues I’ve been dealing with regarding my Xfinity service. In the reps message, she said she tried to reach me by phone. Well, it was 4:48 a.m.. I went ahead an explained my ongoing issue with transferring my services to my new address. I’m missing services I paid for and I still have home security, which I cancelled several days ago. She didn’t bother to respond to my email.
I also commented on the community forum a few days ago. I received a response asking me to respond with my new service address. Here I am, still in the same boat I was in last week. This is unacceptable.
I would love to be contacted via email, or cell phone since my phone service isn’t active.
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