Visitor

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1 Message

Monday, February 23rd, 2026 7:24 PM

I'm not getting any support or help with my Wifi issue

I have been an Xfinity loyal customer for the past 5 years and for the most part my experience has been pleasant.  However for the past month my WiFi has been going on and off every 5-10 minutes interrupting my streaming, tv shows/movies, and work and the outages last from a few seconds to several minutes.  I have had 3 technicians at my home in the past few weeks and this issue still persist.  Every time I call customer support they transfer me around run diagnostics and once done the issue arises before they can even get me off the phone.  I was on hold today over 30 minutes waiting to speak to someone in the advanced technical support department only for them to hang up after the long wait.  Can someone please direct me in the right direction because I am at my wits end and will be forced to cancel the service if this can't be resolved.

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Official Employee

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1.7K Messages

8 hours ago

 

user_psb29t I'm sorry to hear that you're experience has changed and that you've been having trouble even after home visits. Our team can look further into the work that has been done and reach out to our local contacts if needed to see what else can be done. Since we would need access to the account, please send our team a direct message with your full name and address to get started.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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