Visitor
•
11 Messages
I'm moving to Pulse
As soon as they can install to my house, I'm leaving Xfinity. A lot of Loveland people signed up during this outage, so I have to wait 3 weeks. But, I'm doing it. Pulse said that Xfinity pushed an update that crashed the system.
It's not the outage. Not entirely. It's the stone-walling. And that automated system.
XfinityVianney
Official Employee
•
2.2K Messages
2 years ago
Hi, @user_dba7e0. I know that many in your area have been experiencing a service interruption, and I understand it's been hard to wait for changes/updates. I totally hear you. I rely on my network daily, so I can imagine that this hasn't been easy. The Xfinity App will provide you with the best updates, so I would continue to rely on that for the current interruption.
I understand, however, this is not the only reason you are upset with our services. I ask that you reach out privately, so we can cover the details of your concerns. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
Also, thanks to @Again for bringing this to our attention.
0