mike-slagle's profile

Frequent Visitor

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5 Messages

Thu, Jan 7, 2021 4:00 AM

I'm moving to an address without Xfinity....we need a hub brought into the neighborhood right away!

So i am currently on the gigabit internet service for internet because I work from home and my 3 kids do virtual school from home.  We are moving to a new house and i just found out that Xfinity service is not offered in the neighborhood.  I have done research and found out that the Xfinity service line runs on the road that the neighborhood is on. The customer service rep said that we need to request a hub to be installed, so I need to figure out how to get that done right away.  We are moving in 4 weeks and the only service in the neighborhood is Windstream at 50Mbps, which is unacceptable. Please let me know how I can get this done.  Thank you!

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

It’s escalated to an Official Employee to help set you up a site survey. That will let you know if it’s possible to extend service and what costs to you are involved, if any

Frequent Visitor

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5 Messages

6 m ago

Great thank you very much!  We really hope to get Xfinity in the neighborhood.  I talked to several neighbors yesterday that said they all want the service in there.

Official Employee

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6.7K Messages

5 m ago

Hello mike-slagle. Thank you for creating a post on our Forum. I can help get a ticket submitted to our Serviceability team, where we can determine if we are able to extend our plant into your area, for your new home. To get started, please send me a private message and include your full name, complete home address, and primary contact phone number so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

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