I'm looking for someone who can really talk to me and answer a simple question.

Please post the nature of your question in detail here, but be sure to exclude any personal information.

How does one find out, or can you look it up and tell a non-technological person, what type of pay channels and pay streaming I have on my account. My monthly bill is horrendously high.

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello @user_68gdxr We would be happy to review your plan and account to see what is included with your deal. Me can then look into any adjustments you'd like to make. Please send us a direct message with your full name and service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

how do I get to talk to a real person with back and forth rapore?