Visitor
•
1 Message
Im having the issue where it tells me I can't make changes to my plan.
So I paid a balance that was pretty past due, and I was expecting to receive my internet back, however its not letting me access anything.
Visitor
•
1 Message
So I paid a balance that was pretty past due, and I was expecting to receive my internet back, however its not letting me access anything.
EG
Expert
•
95.1K Messages
1 m ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityOrlandoM
Official Employee
•
117 Messages
1 m ago
@user_b07d8e
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0