U

Visitor

 • 

1 Message

Tuesday, July 5th, 2022 3:02 AM

Closed

Im having the issue where it tells me I can't make changes to my plan.

So I paid a balance that was pretty past due, and I was expecting to receive my internet back, however its not letting me access anything. 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

111.5K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.2K Messages

3 years ago

@user_b07d8e

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

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