U

Visitor

 • 

1 Message

Tue, Jul 5, 2022 3:02 AM

Im having the issue where it tells me I can't make changes to my plan.

So I paid a balance that was pretty past due, and I was expecting to receive my internet back, however its not letting me access anything. 

EG

Expert

 • 

95.1K Messages

1 m ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

117 Messages

1 m ago

@user_b07d8e

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

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