I’m going to cancel service

I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The problem is not fixed. I work from home. Your useless AI robot that tells me they are sorry for the inconvenience and refuse to let me speak to a live agent does not help. It seems you do not care at all about your customers. I’ve been a customer for decades. This is going to be the reason I leave. At least tell me what the problem is and an actual real time it will be fixed.