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user_rl9dv8
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Visitor

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3 Messages

Tuesday, June 2nd, 2026 1:30 PM

I’m going to cancel service

I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The problem is not fixed. I work from home. Your useless AI robot that tells me they are sorry for the inconvenience and refuse to let me speak to a live agent does not help. It seems you do not care at all about your customers. I’ve been a customer for decades. This is going to be the reason I leave. At least tell me what the problem is and an actual real time it will be fixed. 

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39 minutes ago

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user_rl9dv8

Visitor

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3 Messages

58 minutes ago

And yes I’ve rebooted the router several times. Just wanted to let you know why you are going to lose a customer. 

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XfinityTommy

Official Employee

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2.8K Messages

55 minutes ago

user_rl9dv8 We are here to help. Was the technician sent to the home for an appointment? Rest assured, we are going to get this sorted out. We would never want to long time customer. 

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user_rl9dv8

Visitor

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3 Messages

No a technician was not sent directly to my house. They were fixing a problem at the street. With all do respect, telling  me you are here to help and then offering no help is part of your customer service problem. Not only am I paying for a service I do not have access to but I am losing money because I can’t work. The service has been unreliable for days and I’ve received no information explaining why. 

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42 minutes ago

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XfinityTommy

Official Employee

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2.8K Messages

user_rl9dv8 I apologize that these issues are happening, we just need to ask questions to get a good idea of the status of things up to this point, that is all part of the process. We work from home and understand the importance of a consistent connection all to well. I would like to take a look at the status of things and diagnostics from our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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39 minutes ago

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