Visitor
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1 Message
I'm getting text messages from Comcast to return equipment I never got and don't have.
I've terminated my service with Comcast, but I've received a text saying that I still have Xfinity equipment I need to return. I have always had my own cable modem. When I follow the link provided in the text message (https:/xfinity.com/returns) and log in, it shows no devices.
How do I get Xfinity's back end systems to realize I don't have that equipment?
I saw other questions like this directing the user to submit a direct message with a pencil & paper icon, but I'm not seeing that now in this version of your UI.
XfinityBillie
Official Employee
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3.4K Messages
2 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm sorry to hear of this frustration, and I'm happy to look into things further regarding the equipment. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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