1 Message
I'm getting really upset!
I am trying to talk to a live agent. We changed our plan months ago and our bill has not changed. How do I talk to an agent without going to the store
1 Message
I am trying to talk to a live agent. We changed our plan months ago and our bill has not changed. How do I talk to an agent without going to the store
EG
Expert
•
107.2K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySheila
Official Employee
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805 Messages
3 days ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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