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yuzuha
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2 Messages

Sunday, June 21st, 2026 8:03 PM

im being charged a late fee when i cannot even access my billing.



on the mobile app ill get an error saying i cannot process a payment right now. when i tried paying over phone. i got disconnected saying there was an error, and when i tried to go online and pay i get this error message. my bill is being charged 75$ for a late fee when im not even allowed to pay? what kind of extortion is this?

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8 hours ago

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XfinityEmilyB

Official Employee

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2.9K Messages

1 day ago

 

yuzuha Welcome to our community forum! Thank you for letting us know that you're running into an error when trying to make a payment through the app, website, and IVR. We will stick with you here and work through this together. Please clear cache and cookies in your browser settings and let me know if you can make a payment with this link: https://www.xfinity.com/bill-pay. 

 

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