I'm being billed 2 months after I cancelled.

I cancel on Feb 6, return equipment by end of the next week (Hadn't used it since cancelling)

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We received your cancellation request, and we're on it

Thank you for being an Xfinity customer. While we might not be the right fit for you at this time, know that we're here for you if anything changes. While we process your request, you can view your cancellation details below and check out our Cancellation Guide for even more information. You'll find details about returning your equipment, keeping your On Demand purchases and Xfinity Mobile service, and more.

If you feel that you have received this email in error, or did not request to cancel your Xfinity services, please call us immediately at 1-800-XFINITY.

Cancellation Guide

Cancellation details

Last day of service:    

Services being disconnected: XFINITY  

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After cancelling they even made me pay for the next month(??)I was like ok whatever, just in case I guess if I don't get the new service from atnt working, so I pay it. 

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Thanks for your payment

Your automatic payment was processed successfully.

Here are the details: 

Account number: Ending in ----

Payment amount: $51.41

Payment date: 02/10/2026

Bank account number: Ending in ----

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Now, 2 months later- THEY SEND ME A LETTER saying I have outstanding balance, despite the fact i cancelled 2 months ago and had been on auto pay the whole time. 

In essence, they basically charged me 70 dollars to CANCEL the service, despite not using it since Feb 6.

If I go to the live chat, they say I cannot connect to a real person because my account is deactivated.