jcr46385's profile



105 Messages

Thursday, March 23rd, 2023 2:08 PM

I'm a comcast customer with ACP?

​Hi, I'm a comcast customer with ACP But, I'm not enrolled in Internet Essentials program so I can upgrade to Plus 100dn/10 up, am I missing something I now have 75dn/10up?...Thx_U​

Official Employee


672 Messages

2 months ago

@jcr46385 I understand that you are interested in the Internet Essentials Plus package. I would like to take a closer look at your account to see if you meet the requirements for this option. 

Could you please send our team a direct message with your full name and full address?

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

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