Visitor
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1 Message
Illegally Charged for Cancelled Services
I cancelled mobile services on July 4th. I am continuing to be charged. I spoke to two agents regarding this issue and they said they would fix it. It has not been resolved. So far, Xfinity owes me a refund of $101.00
XfinityKei
Official Employee
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2K Messages
5 hours ago
@user_llq3de You've come to the right place for help! I can resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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