Visitor
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1 Message
Illegal withdrawal of money
Xfinity,
I have been to your office countless times to complain about money that has been drawn from my account for one year for a line that I do not own. I presented my actual address, phone number and names. There is a line registered under a different name, address and phone number but attached to my bank details. Every month money has been illegally drawn from my account for the same line
I have received a bill for the same line since I stopped my autopay.
Kindly cancel that line and refund my money or I institute a legal action against Xfinity.
Regards,
Ephantus.
XfinityKei
Official Employee
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2K Messages
12 hours ago
@user_xt775r Thanks for bringing your account and payment concerns to our attention. Our team can help resolve your concerns for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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