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Saturday, May 25th, 2024 8:26 PM

Illegal price increase mid contract

I have been using Comcast internet for over 10years, and a few months ago I was offered a promotion for 35 dollars per month for 800 Mbps internet with the price guaranteed for 12 months via contract. This month, my bill suddenly increased from 35 dollars to 129 dollars and when I contacted Comcast they said that the previous agent in January gave me a discount incorrectly and thus they are now increasing prices. It’s not my fault that the previous agent screwed up, and now I am being asked to foot the bill. I asked to cancel my contract and switch to a competitor, but they are making me pay an early termination fee. If Comcast can’t keep their side of the contract by maintaining the promised price, why should I need to keep my side? All I want is to cancel my service because of the illegal price increase mid contract. 

Official Employee

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625 Messages

19 days ago

 

user_zrxfvn This isn't the experience we want any customer to have, and my team can help get you in a new promotion. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

2 Messages

19 days ago

I don’t want a new promotion I am done with your company due to the bait and switch in prices. I want you to cancel my account without ETF since you are not honoring the original price in my original contract. If you don’t do this I will file a complaint with the FCC. 

Official Employee

 • 

625 Messages

 

user_zrxfvn Our team can look into your account to see what can be done, but you would need to DM us, or call in for further assistance. 

 

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