I'll just keep ordering more boxes
Until you figure out how to send the right one. I'll keep calling, and calming chewing up the support agent's time. They seem to enjoy the commiseration. I'm up to 6 boxes now, after 3 UPS shipments. How many more will it take? I've got 2 more on the way. The support agent even asked "how many you want me to send, I can send up to 4!". This, after they told me they have no control over which STB gets sent. Just get shipping them, and eventually I'll hit the 'ole comcast lottery and get the right one. "Thanks, and have a bad day!"