Visitor
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13 Messages
Iguard
Is there a way to verify an iguard link in chat was the actual iguard link used for a transaction? I have a copy of the chat transcript.
Visitor
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13 Messages
Is there a way to verify an iguard link in chat was the actual iguard link used for a transaction? I have a copy of the chat transcript.
XfinityMatthew
Official Employee
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2K Messages
3 hours ago
@user_itjwx5P Thanks for reaching back out. I see you were asking this similar question to some members of my team in our DMs with you. I do not believe the link was fraudulent. It was an official iGuard link, and we don't have a way to send a fake one.
I believe in this case it was sent to get the information required for a mobile sale. That being the behavior that is unacceptable without proper disclosure, and we got reported for you. I don't believe the information is being used for anything else. With iGuard the one benefit to you is the whole purpose of us using that for mobile is it allows you to provide the birthday and social with it not being visible to agents.
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