Visitor
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1 Message
If you're gonna call me, be brave about it
I don't mind when you guys call me because I forgot to pay a bill. That's your job and I understand. My problem is most recently. I set a payment arrangement. About an hour after calling you to set it, I got a call from you. I answered the call. I confirmed it was me and I told her "If you're calling because of my balance, I did set a payment arrangement about an hour ago" and she hung up on me. I don't have a way to explain how uncomfortable that feels. It makes me feel like I did something wrong by making use of the tools you gave me. Something as simple as, 'oh okay, then you're all good.Thank you, bye' would have felt than just being hung up on
XfinityAmira
Official Employee
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5K Messages
8 hours ago
Hi Lexiellama! Thanks for taking the time to share this with us. We appreciate you being a customer, and please know that my team is always here to help. We would be more than happy to take a look at your account and see what more information we can find. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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