If there is anyone at Xfinity who actually cares, please help!

I have been trying to get help from customer support at Xfinity for a while now but have had no luck. I called to see if they might be able to lower my bill since they raised it over $50 a month. I have the tv, home phone and internet. I spoke to a representative and all they did was tell me I needed faster internet. I actually don't, since the internet was primarily used for medical equipment to update information for my spouse's medical equipment. Well I explained to the rep that he died end of last year and dont really need fast internet speed at 84 years of age. I also have had a significant drop in income since his passing, thus, a large increase in my expenses doesnt help. Someone told me to message someone on this forum but cant find any way to do it. It's almost like Xfinity is trying to make it difficult for me. Anyway, if anyone in the Xfinity world cares, please let me know. Thank you