IF I COULD GIVE A NEGATIVE STAR REVIEW I WOULD

TERRIBLE customer service. This is the 4TH time I have called Xfinity this week because of my internet being out multiple days. I work from home so this is extremely frustrating. I was just on the phone (again for the 4th time this week) for 40 mins. Within the 40 min call, I spent 30 of that trying to get someone on the phone to talk to them. I live in an apartment complex that bundles their service all together with Xfinity and thus I can't just use the app. I pay the Xfinity through my rent. This has created HUGE problems when trying to get the through the TERRIBLE automated prompts when you first call in. So after I FINALLY get someone on the phone, and after it takes them forever to pull up my account, they said I'm in the wrong department. I asked for the correct number to call. I've literally used that same number before and someone was able to help me through there so this is the first time they've said I'm in the wrong place (again 4th time I've called this week). He said I need to ask the next department for their number (soooooo he basically didn't give me the number). I wait on the line as he transfers me. Someone picks up and asks what language I need, I said english and he says I WAS TRANSFERRED TO THE WRONG BUSINESS and it wasn't even an Xfinity department. I was LIVID. I literally wasted 40 mins to be transferred to the wrong place. I do NOT recommend Xfinity to anyone and if I wasn't forced to use it I would never use Xfinity again. They are always terrible to get ahold of on the phone and they try and force you to use the app but when you have a simple question and want to get someone on the phone it's like going through the [Edited: Language] just to get someone to talk to. OH and not to mention the internet has been down for 4 days and all I was doing was trying to find out if I would be compensated for the loss of internet and see if there's supposed to be more work being done over the weekend. So a simple question turns into a nightmare. I also wish these apartment complexes would stop scamming us and monopolizing our ability to use whatever service we want. Why am I being forced to use a terrible service that isn't even cost affective????