Visitor
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1 Message
Identity Verification Issue
Hello,
I'm trying to sign up for internet service. When checking out, the identity verification process asks for my birthday. I've entered my birthday correctly (and tried multiple browsers), but it always says "unable to verify your identity" and I'm unable to complete the process. Is this something you'd be able to help me with?
XfinityRaul
Official Employee
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3K Messages
5 hours ago
Hello, @user_ck9688. I appreciate your interest in our internet service. I would be more than happy to help process that order for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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