Visitor
•
1 Message
ID verification app not working
I have had 3 orders cxld this week because the app used for ID verification keeps saying “it’s run into a snag” and I can’t complete the process. I’ve taken the scans in different rooms, different internet browsers. It’s ridiculous.
XfinityDena
Official Employee
•
4.3K Messages
4 hours ago
Since you are having issues with the verification you may need to go into a store to do a manual verification. Are you able to visit a local store and when? I ask so that I can follow up to confirm you were able to get the assistance requested. Here is a link: https://www.xfinity.com/support/articles/schedule-appointment-online that will help you with making the appointment online. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you. You can also walk in at anytime during business hours and our team will be happy to help! @user_s2sp0g
0
0