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whispcoral
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Tuesday, December 30th, 2025 7:08 PM

I'd like to order online but pickup locally

Hi, I'm in the 93923 zip code trying to take advantage of the $50/month for 5 years offer but would like to pickup the unit from the local store less than 20 minutes away.  How can I create an order with this option?  Can someone help?  Thank you!

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51 minutes ago

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XfinityMarcus

Official Employee

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2K Messages

2 hours ago

whispcoral thank you for using the Xfinity Community Forums page to reach out today. I would be happy to assist you with completing an order for service with the option to obtain equipment at a local store location. Are you an existing customer relocating to a new location or a new customer beginning service with us?

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whispcoral

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@XfinityMarcus​ new customer with an existing log in account.  

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2 hours ago

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XfinityMarcus

Official Employee

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2K Messages

whispcoral Okay, let's get started placing that order for you. Can you send me a direct message with your full name and complete service address to begin?

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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1 hour ago

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whispcoral

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@XfinityMarcus​ Thanks message was sent

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51 minutes ago

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